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VETS ER: Veterinary Emergency Triage and Surgery

4.4

• (1 reviews)

5341 N Socrum Loop Road, Lakeland, Florida 33809

38.58

5341 N Socrum Loop Road, Lakeland, Florida 33809

38.58

VETS ER: Veterinary Emergency Triage and Surgery

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Overview

Emergency Services including Triage & Stabilization are key to managing your pets medical needs as calmly and effectively as possible.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Pricing

5.0

Quality

3.1

Innovativeness

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

4.4

Based on the provided data, the business seems to be doing well, with a strong overall rating of 4.2. However, there are some areas for improvement in terms of quality of care, with a rating of 3.1. It's worth noting that some clients have reported receiving condescending treatment from staff, and a few have even been misdiagnosed. In terms of pricing, the business has a perfect 5.0 rating, suggesting that clients feel that the costs are reasonable for the services provided. Innovativeness is also rated highly at 4.5, indicating that the business is staying ahead of the curve in terms of medical technology and procedures. One major issue that stands out is the need for more transparency and communication with clients regarding treatment options and costs. Several clients have reported feeling rushed or pressured into making decisions without being fully informed. Some clients have also reported difficulties with after-hours care, with long wait times and uncommunicative staff. However, it's worth noting that many clients have also reported excellent service and care during after-hours visits. In general, it seems that the business has a strong foundation in terms of quality and pricing, but may benefit from some improvements in terms of communication and customer service. With some adjustments to their policies and procedures, they may be able to address some of the concerns raised by clients and improve their overall rating.