The business is well-established and has a good reputation among customers. The staff is generally friendly and knowledgeable, with Dr. Jim being a standout for his expertise and compassionate approach. Many customers have praised the clinic for its transparency, affordability, and willingness to go above and beyond to care for their pets.The clinic's LGBTQ+ friendly and transgender safespace features are notable and appreciated by customers. The on-site parking and wheelchair accessibility are also convenient amenities.However, there is one issue that has been raised by a customer: the clinic's use of human medication for pets, which can be expensive and may not be necessary. This customer felt that the clinic was prioritizing profits over pet care and was unhappy with the high price of the medication.Overall, the clinic has a strong reputation and is well-regarded by its customers. However, it may be worth addressing the issue of human medication for pets to ensure that customers feel confident in the clinic's approach to pet care.