This business has received consistently high ratings from its customers, with a median overall rating of 4.3 out of 5 stars. The quality of service provided by the company is also highly regarded, with a median rating of 4.4 out of 5 stars. While the pricing is also seen as reasonable, with a median rating of 4.5 out of 5 stars, it's worth noting that some customers have reported issues with overcharging or unexpected fees. The company's innovativeness and ability to adapt to customers' needs is also a strength, with a median rating of 4.6 out of 5 stars. Overall, this business has established a reputation for providing high-quality service and attention to detail, but may need to work on its pricing and customer communication to avoid negative reviews. Despite some minor issues, the company has a strong track record of customer satisfaction, with many customers praising the professionalism, care, and kindness of the movers. In fact, one of the most notable aspects of this business is its commitment to supporting veterans, with a clear and genuine emphasis on hiring and employing veterans and providing special discounts and recognition to veterans. This values-driven approach has resonated with customers and helped build trust and loyalty. However, one notable issue that stands out is a single review from a customer who felt misled by the company's communication and felt that they were overcharged. The reviewer expressed frustration and disappointment with the experience, and highlighted the importance of transparency and clear communication in the moving industry. Despite this, the company responded promptly and professionally to the reviewer's concerns, offering a discount and apologizing for the inconvenience. This suggests that the company is committed to making things right and prioritizing customer satisfaction.