This pet store is located in Inverness City, and it seems like it's a bit of a mixed bag. The overall experience is decent, but there are some issues with the quality of service. The staff seems friendly and helpful, but there are some negative comments from customers about rudeness. On the other hand, the store has good amenities such as on-site parking, restrooms, and wheelchair accessibility. The prices seem a bit high compared to what some customers expected, but the quality of the products and services seems to be good. Unfortunately, there are no comments about the innovativeness of the store.The store's wheelchair accessibility features, such as the wheelchair accessible restroom, parking lot, and entrance, are definitely a plus. However, the rude behavior of some staff members is a major drawback. The fact that some customers have to pay more than they expected is also a concern.One issue that stood out was the rudeness of some staff members, which was mentioned in several customer reviews. This is something that the store needs to work on to improve customer satisfaction.