The location is well-accessible, with on-site parking and a wheelchair-accessible parking lot and entrance. The working hours are standard, Monday to Friday from 8 am to 3 pm, but no services are available on weekends. One of the major issues is that the staff sometimes seems unprofessional, as evidenced by a customer's experience of being treated rudely when requesting information. The loading and unloading process can be slow at times, but some customers have reported quick turnaround times. While parking is available overnight, it is limited, and some customers have mentioned that they had to wait for a space. The company is known to be very responsive and communicative, as customers have mentioned that they received updates and assistance with their shipments. However, some customers have also reported difficulties in getting a hold of the right person for confidential information. The overall experience seems to vary depending on the individual's needs and interactions with the staff.