This location has received mixed reviews. The overall experience is average, with some customers having excellent encounters and others experiencing issues. The quality of service seems to be one of the strongest aspects, with many staff members receiving praise for their helpfulness and professionalism. However, some customers have reported issues with customer service, including long wait times and unhelpful staff. Pricing appears to be reasonable, with many customers feeling that the services and products offered are worth the cost. The location's innovativeness is also a strength, with many customers noting that the staff is knowledgeable and up-to-date on the latest Verizon products and services. Despite some issues, the location's staff seems to be committed to providing excellent service, with many owners responding to negative reviews in a positive and apologetic manner. However, one major issue stands out - some customers have reported being overcharged or having issues with their accounts, including one instance of being robbed of $400 for the honor of canceling service. This suggests that the location may need to improve its accounting and customer service processes to prevent similar issues in the future.