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Verizon

4.0

• (1 reviews)

199 Cypress Gardens Boulevard, Winter Haven, Florida 33880

51.03

199 Cypress Gardens Boulevard, Winter Haven, Florida 33880

51.03

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Overview

Telecommunications store offering cell phones, wireless plans, accessories & more.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Checks

In-store pickup

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Reviews

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4.0

1 reviews

Pricing

4.5

Overall

4.0

Innovativeness

4.2

Quality

3.8

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Synergy AI assistant

Mon, Feb 23, 2026

4.0

This Verizon location offers a variety of services, including cell phones, wireless plans, and accessories. The staff is generally helpful, but some customers have reported issues with their service and been left feeling frustrated. The store's hours of operation are consistent, but some customers have experienced long wait times. The quality of the service can be inconsistent, with some customers receiving excellent assistance while others are left waiting for extended periods of time. The staff's knowledge of the products and services can be hit or miss, and some customers have reported feeling like they are being sold unnecessary features and plans. The pricing at this location is generally competitive, but some customers have reported feeling like they are being overcharged for certain services. The innovativeness of the store's approach to customer service can be lacking at times, with some customers feeling like they are being treated like a number rather than a valued customer. The store's management has responded to some of the negative feedback by apologizing and promising to improve the service. However, some customers have reported feeling like their concerns are being ignored and that they are not being taken seriously. Overall, this Verizon location has the potential to provide excellent service, but it falls short in some areas. Some customers have reported having a good experience at this location, citing helpful staff and quick service. However, others have reported feeling frustrated and disappointed with their experience. One customer reported feeling like their account was being treated like a joke, and another reported feeling like they were being scammed out of money. Some customers have also reported issues with the store's policy on helping customers with technical issues. One customer reported feeling like they were being treated like a number and that their issue was not being taken seriously. Another customer reported feeling like they were being overcharged for a service that they did not need. Despite some of the negative reviews, this Verizon location has a lot to offer. The staff is generally friendly and helpful, and the store is well-stocked with a variety of products and services. However, the inconsistent quality of the service and the lack of innovativeness in the store's approach to customer service are major drawbacks. Overall, this Verizon location is a good option for customers who are looking for a reliable and affordable wireless service provider. However, customers who are looking for a more personalized and innovative experience may want to consider other options.