Tampa Bay
Verizon
37.14
37.14
Overview
Telecommunications store offering cell phones, wireless plans, accessories & more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wi-Fi
Delivery
Onsite services
Quick visit
Checks
Curbside pickup
In-store pickup
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Pricing
Quality
Innovativeness
Overall
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The business location at Building 3406, Florida Ave S Street, Lakeland City has a mixed bag of experiences. The store has a good variety of services, including cell phones, wireless plans, accessories, and more, which is a plus. However, the quality of service seems to be inconsistent, with some employees being knowledgeable and helpful, while others have been described as rude, unprofessional, and unhelpful. This inconsistency may lead to a confusing experience for customers.One major issue that stands out is the lack of transparency and misrepresentation of information by some employees. Several customers have reported being told incorrect information about their accounts, services, or promotions, which can be frustrating and lead to mistrust. It's essential for the store to ensure that employees are properly trained and equipped to handle customer inquiries and provide accurate information.On the other hand, some customers have had positive experiences with employees who were knowledgeable, patient, and helpful. These employees, such as Savannah, Madie, and Asia, have gone above and beyond to assist customers with their needs, which is commendable.Regarding pricing, it seems that some customers have found the prices to be competitive, while others have felt that they are overpriced. The store's prices are likely influenced by the products and services offered, as well as the competition in the area.In terms of innovativeness, the store appears to be keeping up with the latest trends and technologies, such as 5G networks and the latest smartphones. However, some customers have suggested that the store could do more to stay ahead of the curve and offer more innovative services.Overall, the business location has some room for improvement, particularly in terms of consistency, transparency, and employee training. However, it also has some strengths, such as knowledgeable and helpful employees, competitive pricing, and a wide range of services.
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