This Verizon store seems to have a decent overall rating, but there are some areas that need improvement. The quality of service seems to be a concern, with some customers expressing frustration with the lack of knowledge from staff and poor customer service. However, the pricing seems to be reasonable, and some customers have appreciated the helpfulness of certain staff members, particularly Gustavo and Janay. The store's innovativeness could be improved, as some customers have noted that the store seems out of touch with the latest technology and devices. Overall, it seems like this store has potential, but needs to work on providing better customer service and staying up-to-date with the latest developments in the industry. One major issue to note is that the store has had multiple instances of staff being unhelpful or incompetent, leading to frustrated customers and a negative experience. This is a significant concern that needs to be addressed in order for the store to improve overall.