Tampa Bay
Verizon
16.90
16.90
Overview
Telecommunications store offering cell phones, wireless plans, accessories & more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Delivery
Checks
In-store pickup
Photos & videos
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Quality
Overall
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This Verizon store has a mix of positive and negative experiences from customers. While some customers praise the store's staff, particularly those who mention employees like Lauren, Ralph, and Briond, others have had poor experiences with customer service, including feeling rushed out of the store, being treated rudely by staff, and having issues with their accounts.Some customers have reported long wait times, with one person waiting over four hours to have their issue resolved. Others have expressed frustration with the store's policies, such as having to pay a setup fee for phone activation.However, the store has also received praise for its clean and well-organized appearance, as well as the staff's knowledge of Verizon products and services.Overall, the store seems to be hit-or-miss, with some customers having excellent experiences and others having poor ones. It's worth noting that some customers have mentioned specific issues with the store's management, such as a manager who yelled at them or made condescending comments.It's also worth noting that the store has had some issues with customer service, including a customer who was told to leave the store because the staff were "in a hurry" and another customer who was denied a return because the staff said they had been "misinformed".Despite these issues, the store has also received praise for its staff's ability to resolve issues and provide good customer service, particularly from customers who have worked with employees like Lauren and Briond.In terms of pricing, one customer praised the store for offering a great deal on a new phone, while another customer was upset about being charged a setup fee for phone activation.The store's innovativeness is not explicitly mentioned in the reviews, but it's worth noting that some customers have praised the store's staff for being knowledgeable about Verizon's products and services, which suggests that the store may be doing a good job of keeping up with new technologies and offerings.Overall, the store seems to have some strengths, such as its staff's knowledge and ability to resolve issues, but also some weaknesses, such as customer service issues and long wait times.
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