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Verizon

4.6

• (1 reviews)

465 Brandon Town Center Dr Mall Street, Brandon, Florida 33511

15.30

465 Brandon Town Center Dr Mall Street, Brandon, Florida 33511

15.30

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Overview

Chain retailer offering cell phones, wireless plans, tablets & related accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

LGBTQ+ friendly

Onsite services

Quick visit

On-site parking

In-store pickup

In-store shopping

Electronics

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Reviews

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4.6

1 reviews

Pricing

4.8

Innovativeness

4.3

Overall

4.6

Quality

4.2

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Synergy AI assistant

Mon, Feb 23, 2026

4.6

The staff of the Verizon store in the Brandon Mall is generally very helpful and knowledgeable. Brandon, Kelly, and other employees are highlighted for their excellent customer service, patience, and ability to explain products in detail. They go above and beyond to ensure that customers are satisfied with their purchases and are willing to stay late to assist with issues. The store has a clean and welcoming environment, with amenities such as Wi-Fi and on-site parking. The staff is also LGBTQ+ friendly and makes an effort to create a welcoming atmosphere. Overall, the store is well-organized and easy to navigate, making it a convenient place to shop for cell phones and other electronic devices.However, there is one issue that has been reported by some customers. Some employees have been accused of misrepresenting information or pushing unwanted services on customers. For example, one customer was told that they would receive a certain credit for trading in their old phone, but when they went to activate their new phone, the credit was not applied. Another customer was pressured into purchasing a protection plan that they did not need. These incidents highlight the importance of double-checking information and being cautious when dealing with sales representatives.Despite these issues, the Verizon store in the Brandon Mall is generally a positive place to shop, with helpful staff and a wide selection of products. Customers can expect to find knowledgeable and friendly employees, a clean and welcoming environment, and a convenient shopping experience. With a little caution and vigilance, customers can avoid any potential issues and find the services and products they need.