Tampa Bay
Verizon
59.18
59.18
Overview
Chain retailer offering cell phones, wireless plans, tablets & related accessories.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Onsite services
Quick visit
Curbside pickup
In-store pickup
In-store shopping
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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The business location under review offers a mix of services, including community services, internet services, and electronics sales. However, the overall quality of the experience has been a concern for some customers. While some employees have been knowledgeable and helpful, others have been less so, which has affected the overall quality score. On the other hand, pricing has been a strong point, with customers often finding good deals on phones and plans. The location's innovativeness has been seen in its willingness to try new things, such as offering promotions and deals, but consistency has been a challenge.Customers have had varied experiences, ranging from positive encounters with employees like Alex, Cassie, and Jordan, who were knowledgeable, helpful, and patient, to negative experiences with employees who were less knowledgeable or more pushy in their sales tactics. Some customers have also expressed frustration with the location's handling of issues, such as the incident with the 1-star review customer who had trouble with their phone and felt like they were being sold a dream.Despite these challenges, the location has received praise for its customer service, with many customers noting that employees were friendly, knowledgeable, and willing to go the extra mile to help them. The location's hours of operation are convenient, and customers have appreciated the option to make payments with credit cards and debit cards.Some customers have also noted that the location is not always transparent about its policies and procedures, which can lead to confusion and frustration. For example, one customer felt misled about a promotion they were offered, and another customer was not informed about the availability of certain products.Overall, the business location under review has both strengths and weaknesses. While it has a strong reputation for customer service and pricing, it also faces challenges related to quality and innovativeness. With attention to these areas, the location could potentially improve the overall experience for its customers.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
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