The business has a solid reputation, with most clients expressing satisfaction with the quality of care and the friendliness of the staff. However, there are some concerns about the pricing, with a few clients finding it to be a bit steep. Overall, the business seems to be doing well, but there are some areas for improvement. The staff is knowledgeable and caring, but some clients have had issues with the wait times and the ability to get an appointment on short notice. The facility is clean and well-maintained, but some clients have had issues with the billing and payment processes.
Some notable issues were raised by a few clients, including a situation where a client's pet was given the wrong medication, and another situation where a client was left waiting for a long time without being seen. However, the business seems to be taking steps to address these issues and improve their service.
One client mentioned that the business is "always jovial" and that the staff is "super friendly and made us feel welcome." Another client mentioned that the doctors are "excellent" and that the staff is "kind, compassionate, and very helpful."
Overall, the business seems to be doing a good job of providing quality care and service to its clients, but there are some areas for improvement.