The staff at Vanderlaan & Vanderlaan, P.A. appear to be genuinely caring about their clients' cases and take the time to explain things clearly. They are professional and courteous, providing exceptional service. Several clients have mentioned that Kris and his team went above and beyond to help them, whether it was with family law, criminal justice, or business law cases. It's clear that they are knowledgeable in various areas of law and have a commitment to their clients' satisfaction.One client did mention that they experienced a negative interaction with the firm's office assistant, but it appears that the issue was promptly addressed and resolved. Unfortunately, there is one instance where a client expressed dissatisfaction with the service they received, but it seems that the issue was related to miscommunication and delays rather than a lack of effort or expertise from the firm.