Tampa Bay
Valvoline Instant Oil Change
16.55
16.55
Overview
Browse our directory for the closest Valvoline Instant Oil Change in Oregon. Quick, drive thru oil changes at a Valvoline near you. View store hours, services, and download coupons.
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Oil change
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The Valvoline Instant Oil Change location in Lutz, Florida, has a mixed reputation based on customer reviews. While some customers have reported excellent service and quality work, many have experienced issues with the staff's professionalism, particularly with a manager named Christian, who has been accused of being rude and unprofessional.Customers have praised the location's quick service, friendly staff, and attention to detail, with some even receiving exceptional service from specific technicians, such as Dave and Lazaro. However, there have been instances of mistakes, such as oil leaks, low oil levels, and incorrect oil filter installations, which have led to additional repair costs and frustration for customers.Pricing has been a mixed bag, with some customers feeling that the prices are reasonable, while others have been charged extra for unnecessary services. The innovativeness of the location's services has been praised, with some customers appreciating the thorough checks and explanations provided by the staff.Overall, while the Valvoline Instant Oil Change location in Lutz has its strengths, it also has significant room for improvement in terms of staff professionalism, quality control, and customer satisfaction. To achieve a higher overall rating, the location should focus on addressing these issues and providing a more consistent and satisfactory experience for all customers.Some customers have reported that the location has a history of inconsistent performance, with some staff members being more knowledgeable and helpful than others. This inconsistency has led to a sense of uncertainty among customers, who may be unsure of what to expect when visiting the location.Despite these challenges, the location's management has been responsive to customer concerns, with some customers receiving apologies and offers of compensation for their issues. However, more needs to be done to address the root causes of these problems and provide a higher level of service to customers.To improve, the location should focus on providing ongoing training and development for its staff, particularly in areas such as customer service and quality control. This could involve regular coaching and feedback, as well as opportunities for staff to learn from their mistakes and improve their performance.Additionally, the location could benefit from implementing more robust quality control measures, such as regular inspections and checks, to ensure that customers receive accurate and reliable work. This would help to build trust with customers and reduce the likelihood of mistakes and errors.Ultimately, the Valvoline Instant Oil Change location in Lutz has the potential to be a top-performing location, but it requires significant improvement in terms of staff professionalism, quality control, and customer satisfaction. With a focus on training, quality control, and customer service, this location can become a trusted and reliable destination for car maintenance and repair.
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