This business has a good reputation with some mixed reviews. The main issue is the poor customer service, where some customers reported cancelled reservations with no alternative options, and maintenance issues not being addressed promptly. On the other hand, customers praised the responsiveness, professionalism, and quality of the properties, with some even mentioning the little details that make a big difference, such as the availability of a rice pot. The company's accessibility features, including wheelchair-accessible parking, are also a plus. Overall, the business seems to have some room for improvement in terms of customer service, but it's a solid choice for those looking for luxury vacation rentals in Florida.