This travel agency seems to be a decent option for travelers. The staff is generally friendly and answers all questions, making the process smooth and fast. There is a good variety of payment options, including debit cards and credit cards, making it convenient for customers. The agency is also wheelchair accessible, which is a positive feature. However, the quality of the services provided can be a bit inconsistent, as some customers have reported unfriendly customer service. Despite this, the agency seems to have made efforts to improve, and many customers have had positive experiences. Overall, it is a solid choice for travelers, but may require some patience and flexibility.
Note: I've highlighted the issue with inconsistent customer service in the review text.