The business offers high-quality services in medical care, with experienced doctors and a wide range of medical services available. However, the main issue is the poor customer service, which seems to be a recurring problem for many clients. Several reviewers have mentioned long wait times, difficulty in making appointments, and a lack of interest in helping patients with mental health issues. The facility's accessibility features are a plus, with wheelchair-accessible parking, entrance, and restrooms. The USF Health Primary Care co-brand suggests a partnership with a reputable healthcare provider. Despite this, the reviews paint a picture of a frustrating experience for many clients, highlighting the need for improvement in customer service and logistics. It's worth noting that the doctors themselves seem to be the main positive aspect of the business. However, the systemic issues may make it challenging for clients to receive the quality care they deserve. Overall, while the business has some strengths, the customer service and logistics need significant improvement.