Tampa Bay
USF Credit Union
17.31
17.31
Overview
USF Credit Union offers a range of financial services including checking and savings accounts, loans, credit cards, and mortgages.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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Quality
Pricing
Innovativeness
Overall
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This financial institution has demonstrated an exceptional level of quality service. The customer-facing staff are highly praised for their professionalism, kindness, and helpfulness. Suzy, Ernestine, Noelia, and other employees have been commended for their exceptional customer service skills, making the experience enjoyable and stress-free. The institution has also been recognized for its innovative approach to financial services, with a wide range of products and services available to cater to various needs.The physical location of the institution is easily accessible, with a wheelchair-accessible parking lot and entrance. The working hours are also convenient, with extended hours on some days of the week. The institution is equipped with modern facilities, making it a pleasant place to visit.The pricing of services has been competitive, with some customers even praising the affordable rates for loans and other financial products. However, there is one notable issue that stands out. While the online chat service has been highly rated, one customer had a poor experience with it, citing it as one of the worst experiences they've had online. This suggests that the institution may need to improve its online services to match the high standards set by its customer-facing staff.
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Hours
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