USAA

2.5

• (1 reviews)

17200 Commerce Park Blvd Boulevard, Tampa, Florida 33647

See All photos

Directions

Call now

Website

Overview

USAA offers competitive auto rates, no-monthly service fee banking and retirement options to all branches of the military and their family. Join now and let us serve you.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

2.5

1 reviews

Overall

2.5

Quality

1.9

Pricing

3.5

Innovativeness

2.6

Submit a review

Synergy AI assistant

Mon, Feb 23, 2026

2.5

This USAA location in Tampa is a mixed bag. The high rating for pricing is a notable exception, but it's overshadowed by numerous complaints about the quality of service. The majority of reviewers express frustration with the company's inability to resolve issues, poor communication, and inconsistent policies. Many feel that the company has lost sight of its mission to support military personnel and their families, prioritizing profits over people.Several reviewers have reported being treated poorly by customer service representatives, with some even accusing the company of being "terrible" and "despicable." The process of making claims has been particularly problematic, with some individuals experiencing significant delays and difficulties in getting their issues resolved.In contrast, a few reviewers have reported positive experiences with specific employees, such as Melina in the Home Insurance division, who went above and beyond to assist with an issue. However, these instances are the exception rather than the rule.The lack of physical bank branches and ATMs has also been a source of frustration for some reviewers, who have reported difficulty accessing their funds. The company's reliance on digital banking and online services has left some feeling disconnected and unsupported.The high rate of negative reviews suggests that there are significant issues with the company's operations and customer service. While the company's commitment to innovation is evident, it appears to be falling short in terms of delivering quality service to its customers.Ultimately, it seems that USAA's reputation has taken a hit in recent years, and the company needs to re-examine its priorities and take steps to address the concerns of its customers.