The business seems to be doing a great job in terms of providing high-quality care for pets in urgent situations. However, there are some concerns regarding pricing, with some clients feeling that it's a bit high. The team is friendly and caring, and many clients appreciate the transparent pricing and clear communication about treatment options. The facility is clean and modern, and the staff is knowledgeable and professional. On the other hand, some clients have experienced long wait times, and there have been some issues with communication between the staff and clients. Overall, the business has a strong reputation and is well-regarded by the community. The urgent care services seem to be a valuable resource for pet owners in the area, but it's essential for the business to continue to improve its pricing and communication strategies to ensure that all clients have a positive experience. The most notable issue mentioned by clients is related to the pricing policy and transparency regarding the costs of services.