Upward Gymnastics is a sports facility that offers various programs for kids, including gymnastics classes, birthday parties, and camps. The gym has a clean and safe environment, with a friendly staff and experienced coaches. The owners, Cindy and her team, are dedicated to providing a quality program that helps kids develop physically, mentally, and socially.The gym offers a variety of classes for different age groups, from toddlers to teens, with flexible scheduling and affordable pricing. The owners are actively involved in the program, ensuring that each child receives individualized attention and support. The gym's atmosphere is encouraging and fun, making it an excellent choice for kids who are just starting to explore gymnastics or for those who want to improve their skills.One of the highlights of Upward Gymnastics is its commitment to customer service. The owners and staff are responsive to parents' needs and concerns, making sure that each family feels welcome and supported. The gym's communication is clear and concise, with easy-to-use online platforms for scheduling, payments, and tracking progress.While some parents have had positive experiences with the gym, there have been a few issues reported. One reviewer mentioned a problem with scheduling, where their child was assigned to the wrong day and time. Another reviewer was dissatisfied with the cleanliness of the bathroom facilities. However, it's worth noting that these issues were addressed promptly by the gym's management, and the owners took steps to resolve the problems.One major issue that stands out is the customer service provided by the owner, Cindy. While some reviewers have praised her for her dedication and enthusiasm, others have reported difficulties in communicating with her, particularly regarding scheduling and billing issues. Some reviewers have mentioned feeling frustrated or disrespected when trying to address concerns with Cindy.Despite this, Upward Gymnastics remains a popular choice for families in the area, with many reviewers praising the gym's atmosphere, staff, and programs. Overall, the gym offers a high-quality experience for kids, with a focus on fun, learning, and development. With some attention to customer service and communication, Upward Gymnastics could become an even better choice for families in the community.