The office of Upperline Health in Poinciana City has a good reputation, with most clients being satisfied with the care they received. The staff is described as friendly, courteous, and professional. Clients praise the doctors, particularly Dr. Lozano-Garcia, Dr. Flatley, and Dr. Felitsa, for their excellent bedside manner, attentiveness, and knowledge. Many clients appreciate the clean and organized facilities, as well as the efficient service.However, one client had a negative experience, mentioning a lack of communication, website transparency, and insurance issues, which led to a frustrating and costly experience. This issue was not addressed, and the client felt misled.Despite this, the overall rating is still good, indicating a solid foundation for patient care. However, it is essential to address and resolve the issues raised by the dissatisfied client to maintain a high level of patient satisfaction and trust. The doctors and staff are skilled and caring, and the facilities are well-maintained, but more attention should be paid to communication and transparency to ensure a smooth and successful patient experience.