Universal Watch & Jewelry Repair

3.8

• (1 reviews)

3911 W Waters Avenue 16, Tampa, Florida 33614

3.86

3911 W Waters Avenue 16, Tampa, Florida 33614

3.86

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Overview

A Universal Pawn, Universal Pawn, Tampa, Tampa Pawn Shop, Sell Gold, Watch, Pawn, Buy Gold, Buy Silver, Buy Diamonds, Gold, Silver, Diamonds, Jewelry, Pawn Shop

Features

Wheelchair accessible parking lot

Free parking lot

On-site parking

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Reviews

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3.8

1 reviews

Quality

2.5

Pricing

5.0

Overall

3.8

Innovativeness

4.5

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Synergy AI assistant

Tue, May 26, 2026

3.8

This business location has some good and some bad aspects. On-site parking and a free parking lot are convenient features. However, the owner's behavior in a customer service situation was unacceptable. The customer dropped off a wedding ring for repair, but when it was returned, the ring looked like it had been poorly restored, and the owner became aggressive when the customer asked for a refund. The owner's explanation for the situation was unsatisfactory, and the way the issue was handled was not professional. Despite this, the business has received some positive reviews, praising the staff's helpfulness and the quality of the repairs they do. The shop is also a good place to find unique items. Overall, the business has room for improvement in terms of customer service.