Tampa Bay
United States Postal Service
11.69
11.69
Overview
Locate a Post Office™ or other USPS® services such as stamps, passport acceptance, and Self-Service Kiosks.
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Onsite services
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Review of the Lutz Post Office
The Lutz Post Office, located at Building 18489, US-41 Street, Lutz City, offers a range of services, including shipping and mailing, financial services, accounting, and transportation. With a rating of 2.5, the post office has received mixed reviews from customers.
The quality of service is a concern, with many customers experiencing long wait times and unhelpful staff. One customer reported waiting in line for 20 minutes to drop off a package, while another customer was left waiting for 40 minutes to send a package to Korea.
Pricing is a strong point, with many customers praising the competitive prices offered by the post office. However, the lack of innovation in services is a drawback, with many customers feeling that the post office is not keeping up with modern times.
The working hours are standard, with the post office open from 9am to 6pm, Monday to Friday, and 9am to 2pm on Saturdays. However, some customers have reported that the post office closes early on certain days, leaving customers frustrated.
The issue of poor customer service is a recurring theme, with many customers expressing frustration with the staff's attitude and lack of helpfulness. Some customers have even reported being yelled at or spoken to in a condescending manner by staff members.
The post office has also been criticized for its handling of packages, with many customers experiencing delays and lost packages. One customer reported having a package delivered to the wrong address, while another customer had a package lost in transit.
Overall, the Lutz Post Office has room for improvement in terms of customer service, quality of service, and innovation. However, the competitive pricing is a strong point, and customers who do experience good service are likely to recommend the post office to others.
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