Tampa Bay
United States Postal Service
46.46
46.46
Overview
Locate a Post Office™ or other USPS® services such as stamps, passport acceptance, and Self-Service Kiosks.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
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Quality
Overall
Innovativeness
Pricing
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This location has both good and bad sides. The service was sometimes satisfactory, but there were many instances when the quality was subpar. The staff was not always friendly and were sometimes unhelpful. However, they were quick to help when the facility was not busy. Some staff members were helpful and courteous, but others were quite the opposite. Unfortunately, there were also instances of lost and misdelivered mail. The facility's capacity was often insufficient to handle the workload, and some renovations could be beneficial to alleviate this issue. On the other hand, the location's hours of operation were quite convenient, and the staff were able to help with passport renewals quickly. However, it's disappointing to hear that some staff members were not knowledgeable about the USPS's policy regarding flag raising, and the facility was not well-equipped to handle certain tasks. Overall, this location has potential, but it needs significant improvement in terms of staff training and facility renovations. In some cases, the staff seemed overwhelmed, which could lead to frustration for both the staff and the customers. On the other hand, some staff members, like Nina Patel and Nena, were very helpful and courteous. Unfortunately, there were instances of unprofessional behavior from some staff members, which could negatively impact the customer's experience. The facility's equipment, such as the SELF SERVE SHIPPING KIOSK, was outdated and not user-friendly. On the other hand, some customers were satisfied with the facility's services, especially when it came to passport renewals. The facility's location was convenient, and the staff were helpful in resolving some issues, but overall, the quality of service was not consistent.
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