Tampa Bay
Union Home Mortgage
82.91
82.91
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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The experience with Union Home Mortgage was a mixed bag. While some customers had a great time with their loan officers, like Gwendolyn, Morgan, and Jeff, who were knowledgeable, responsive, and helpful, others reported issues with communication, lack of attention to detail, and misleading information. The company's reputation was mostly positive, with many customers praising the professionalism and dedication of their loan officers. However, there were some complaints about delays, miscommunication, and mistakes in the loan process.The overall experience was generally smooth, but some customers felt like they were "strung along" or kept waiting for updates on their loan status. Some customers also reported issues with the loan officers not being transparent about the loan terms and conditions. However, there were some standout experiences, like Fernando's, who was described as "the man" and made the process "stress-free and convenient."The company's pricing was generally competitive, with some customers reporting that they got a good deal on their loan. However, there were some complaints about the fees associated with the loan, which some customers felt were too high. The company's innovativeness was a strength, with some customers praising the company's use of technology and online platforms to streamline the loan process.Overall, the experience with Union Home Mortgage was a mixed bag, with some customers having a great experience and others reporting issues with communication, attention to detail, and transparency. While the company's reputation was generally positive, there were some complaints that need to be addressed.Some customers praised the company's loan officers, such as Gwendolyn, Morgan, and Jeff, who were described as knowledgeable, responsive, and helpful. However, some customers reported issues with communication, such as being kept waiting for updates on their loan status or being told incorrect information about their loan. Some customers also reported issues with the loan process, such as delays and mistakes.One customer reported a particularly negative experience, in which they were told that they could use a concession towards closing costs, but the loan was closed without the concession being applied, resulting in a significant shortage for the builder and the customer. The customer reported that the loan officer, Gwendolyn, was unhelpful and defensive when the issue was brought up.Despite the issues reported by some customers, the company's reputation was generally positive, with many customers praising the professionalism and dedication of their loan officers. The company's use of technology and online platforms was also praised by some customers, who reported that it made the loan process more efficient and convenient.Overall, the experience with Union Home Mortgage was a mixed bag, with some customers having a great experience and others reporting issues with communication, attention to detail, and transparency. While the company's reputation was generally positive, there were some complaints that need to be addressed.
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