Ultra Pool Cleaning has been in the Swimming Pool Industry for over 22 years, but it seems they still have some room for improvement. The business is wheelchair accessible, which is a plus. However, there have been issues with communication and reliability. One client had a terrible experience with a representative who failed to show up for a scheduled appointment and didn't follow through on promised services. The business's owner acknowledged the mistake and apologized, but it's concerning that it happened in the first place. Another issue is the lack of transparency and honesty in some of their business practices. Some clients have reported being misled or misled by the company's representatives. On the positive side, the company has a physical address and is available for customers to contact directly. However, the reviews and feedback from customers have been largely negative, which is a red flag. The business has a good reputation in terms of pricing, with one client reporting that they received a good deal. However, the overall quality of service and the business's innovativeness are lacking. The company's owner claims to be transparent and honest, but the evidence suggests otherwise. Overall, Ultra Pool Cleaning seems to be a business that needs to work on its customer service and transparency before it can earn the trust of its customers.