This travel agency offers a wide range of services, including kayak rentals and guided tours. The location is convenient, with a wheelchair-accessible entrance and parking lot. The staff is friendly and helpful, with many reviewers praising their guides' knowledge and enthusiasm. The tours offer a unique experience, exploring the mangrove tunnels and hidden beaches of Sarasota Bay. However, one reviewer had a negative experience, citing overbooking and a lack of interesting wildlife. Overall, the business seems to offer a high-quality experience, with some minor issues to be aware of.
The guides are knowledgeable and enthusiastic, with many reviewers praising their expertise and ability to engage with customers. The equipment is clean and well-maintained, and the prices are competitive. However, the business may benefit from improving their online scheduling system and providing more clear instructions for customers. Additionally, the reviewers who had negative experiences mentioned that they were not given clear information about the tour before it started.
The business appears to be a local favorite, with many reviewers praising its convenient location and friendly staff. The tours are well-organized and provide a unique experience for customers. However, the business may benefit from improving their online presence and providing more clear information about their services and prices.