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Tampa Bay

U-SAVE CAR RENTAL TAMPA

3.0

• (1 reviews)

4622 W Spruce St Street, Tampa, Florida 33607

3.69

4622 W Spruce St Street, Tampa, Florida 33607

3.69

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Overview

U-Save Car and Truck Rental

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Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.0

1 reviews

Overall

3.0

Innovativeness

2.1

Quality

2.4

Pricing

3.5

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Synergy AI assistant

Mon, Feb 23, 2026

3.0

This location is somewhat disappointing in terms of overall experience, quality of service, and innovativeness. While the prices are somewhat competitive, they are not the lowest, and the fees can add up quickly. The quality of the vehicles is decent, but there have been some issues with cleanliness and maintenance. The staff, on the other hand, can be friendly and helpful, but some customers have reported long wait times and difficulty with communication. It's worth noting that there have been some issues with customer service, including problems with refunds and deposits. Overall, this location could improve with better management and more transparent pricing. There are a lot of issues with customer service, such as long wait times and unresponsiveness. One issue that stands out is the $2000 deposit that some customers have been charged, which is not clearly disclosed on the company's website or at the time of rental. This can be a significant financial burden for customers, and it's not clear what the company's policy is on returning this deposit. Additionally, some customers have reported being forced to purchase additional insurance, even if they already have full coverage through their own insurance company. This can be a significant added expense, and it's not clear why the company is requiring customers to purchase additional insurance in these cases. The company's communication with customers is also a concern. Some customers have reported difficulty getting in touch with a manager or supervisor to resolve issues, and there have been instances where customers have been left with outstanding issues that are not resolved. Overall, this location has a lot of room for improvement in terms of customer service and communication.