Tampa Bay
U.S. Screen Corp
57.68
57.68
Features
Wheelchair accessible parking lot
On-site parking
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This location has a solid overall score, reflecting its reliability and consistency in providing screen repair services. However, its quality score is just above average, which might be due to some issues with customer satisfaction, as evident from the reviews.The store has convenient on-site parking and is wheelchair accessible, making it easily accessible to customers. Its working hours are regular, with no late or irregular schedules, which is a plus. It's also worth noting that the store is co-branded with U.S. Screen Corp, a reputable company in the industry.One major issue with this location is the poor communication and accountability shown in handling customer complaints. Two customers reported receiving incorrect or poorly made screens, and the store's response was lacking in empathy and understanding. The manager's defense and refusal to take responsibility for the mistakes made it difficult for the customers to resolve the issues.Another concern is the poor user experience on their website, which made it difficult for a customer to reorder items correctly. This resulted in unnecessary delays and extra costs for the customer.Overall, this location has some good qualities, such as convenient parking and working hours, but it falls short in terms of quality and customer service. With some improvements in these areas, it could potentially become a top-rated location.
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