Tampa Bay
U-Haul Neighborhood Dealer
6.72
6.72
Overview
Reserve a moving truck rental, cargo van or pickup truck in Southaven, MS. Your truck rental reservation is guaranteed on all rental trucks. Rent a moving truck in Southaven, MS today.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Quality
Pricing
Overall
Innovativeness
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The overall experience at this U-Haul location in Tampa is satisfactory, but there are some issues that need to be addressed. The quality of service is average, with some staff members providing excellent assistance, while others seem to be lacking. Rosa, the manager, is a standout employee who consistently receives praise from customers for her professionalism and helpfulness. However, other staff members have been reported to be rude or unhelpful. The pricing is competitive, with some customers feeling that they were overcharged for their rentals. The location's innovativeness is evident in its modern facilities and equipment, but there's room for improvement in terms of customer service.The location has on-site parking and is wheelchair accessible, which is a plus. The working hours are standard, with some customers appreciating the extended hours on weekdays. However, one customer reported that the location was not open during posted hours, which is disappointing. Debit and credit cards are accepted, which is convenient for customers.One major issue that has been reported is the lack of customer service from some staff members. A customer was hung up on by a rude staff member, and another customer felt that their concerns were not addressed. Additionally, there have been some issues with the rental vehicles, including a missing driver's side mirror and a bad smell.Overall, this location has potential, but it needs to work on improving its customer service and addressing some of the issues with its rental vehicles.
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