The overall experience of this business is quite good, as seen from the 4.2 rating. The staff is very friendly and accommodating, often going above and beyond to help customers with their needs. The service options are convenient, with on-site services available to make the rental process smoother. The accessibility features, such as wheelchair-accessible parking and entrance, demonstrate a commitment to inclusivity. The working hours, while not perfect, are sufficient to accommodate most customers' needs. However, there have been some issues with the quality of the vehicles, with some customers reporting problems with the trucks, such as mechanical issues and cleanliness. Pricing seems to be competitive, but some customers have reported issues with being overcharged or having to deal with complicated pricing policies. Overall, this business seems to be a good option for those in need of rental services, but it would benefit from improving the quality of its vehicles and streamlining its pricing policies. One major issue is that the 90-year-old lady working at the counter can sometimes be rude and make customers feel unwelcome, which needs to be addressed.