The business has an overall positive reputation, with most customers praising the excellent customer service they received. Many reviewers have mentioned specific employees, such as Katie, Katy, and Christina, who were particularly helpful and went above and beyond to assist with their needs. The service was described as smooth, efficient, and friendly, with many reviewers appreciating the cleanliness and organization of the office area. Some reviewers have also mentioned the helpfulness of the staff in providing advice and guidance on the rental process.
However, there are a few instances where customers experienced poor customer service, with some reviewers feeling frustrated and disrespected by the staff. One reviewer mentioned being treated rudely by a staff member, while another reviewer felt that their reservation was mishandled and they were forced to drive to a different location to pick up their rental.
Overall, the business seems to have a solid reputation, but there is room for improvement in terms of consistency in customer service. The absence of availability of trucks in some cases is also a concern that needs to be addressed.