The overall experience of the business is mediocre. The quality of the services and products is average, with some customers complaining about the condition of the rental vehicles and equipment. However, some reviewers have praised the customer service and friendliness of the staff.The long wait times to be helped, as mentioned by one customer, is a significant issue. While some reviewers have expressed dissatisfaction with the prices, it's worth noting that U-Haul is a well-known brand with standard pricing.One major concern is the lack of professionalism and customer service exhibited by some employees. Many reviewers have mentioned being charged extra fees or experiencing difficulties with their rentals, which is not only frustrating but also mistrustful. Overall, this business needs to improve its quality and customer service to meet the expectations of its customers.