The business has both strengths and weaknesses. It offers on-site parking, accepts debit and credit cards, and has wheelchair-accessible parking and entrance. However, some customers have reported issues with the condition of the rental equipment, including debris and a broken tailgate ramp spring. There have also been complaints about rude staff and difficulties with online reservations. On the positive side, many customers have praised the staff's helpfulness, politeness, and efficiency in handling rentals. Overall, the business seems to be average in terms of quality, pricing, and overall experience, but it falls short in terms of innovativeness. The parking area is accessible for everyone, including those with mobility issues. Despite some issues with the rental equipment, the staff seems to be helpful and willing to accommodate customers' needs. There is a variety of services available, including truck, van, and trailer rentals, which is convenient for customers with different moving needs. However, the business could benefit from improving the condition of its rental equipment and providing better customer service.