Tampa Bay
U-Haul Moving & Storage at Moon Lake
23.37
23.37
Overview
Reserve a moving truck rental, cargo van or pickup truck in Southaven, MS. Your truck rental reservation is guaranteed on all rental trucks. Rent a moving truck in Southaven, MS today.
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Credit cards
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
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It's a mixed experience with various pros and cons at this location. The staff is friendly and helpful, which is a plus. Many customers praise the staff, particularly Kayla, who is knowledgeable, nice, and willing to go the extra mile to assist. On the other hand, there have been reports of poor customer service, rudeness, and a lack of concern from some staff members.Some customers have had issues with their units being infested with pests, which is a significant concern. This issue is a serious problem, as it can result in damage to belongings and lost income due to the need to clean and repair the unit.Additionally, some customers have reported issues with the storage units being locked or inaccessible, even when they have confirmed hours of operation. This is unacceptable and can cause significant inconvenience.Pricing is a mixed bag, with some customers finding it competitive, while others feel it's too high. The facility is generally clean and well-maintained, which is a positive aspect.There have been instances where customers have had to deal with rude or unhelpful staff, which is a significant concern. The new manager, Katherine Mainone, has been particularly criticized for her behavior and lack of customer service skills.Despite these issues, there are some customers who have had positive experiences with this location. They praise the staff, particularly Kayla, for being helpful and knowledgeable. They also appreciate the convenience and cleanliness of the facility.Overall, this location has some significant issues that need to be addressed, but it also has some positive aspects. With some improvements in customer service and storage unit maintenance, this location could be a more reliable and trustworthy option for customers.
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