This pest control business has some issues. The overall experience is mediocre due to inconsistent quality and high prices. The quality of service is poor, with several customers reporting ineffective treatments and unprofessional staff. Some customers have also reported being overcharged and not receiving the level of service they paid for. While the business has some innovative solutions, they are not enough to make up for the other issues. Accessibility is a plus, with a wheelchair-accessible parking lot, but this alone is not enough to redeem the business's poor reputation. One major issue that stands out is the unprofessional and incompetent customer service, which has led to several customers feeling frustrated and disrespected. This issue has resulted in a loss of trust and loyalty, with several customers deciding not to use the business again. Overall, this business needs to focus on improving its quality and pricing to regain customer trust and loyalty.