Tampa Bay
Tuff Mudder Pools
69.46
69.46
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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The business has a decent overall rating, with a 3.9 out of 5 score. The quality of the services is average, with a score of 3.5 out of 5. However, the pricing is excellent, with a score of 5.0 out of 5. The innovativeness of the services is also good, with a score of 4.4 out of 5.The business appears to have a strong focus on customer satisfaction, with many customers praising their professionalism, quality of work, and responsiveness. The owners, Joel and Leah, seem to be committed to providing excellent service and standing behind their work.However, there are some issues that have arisen in the past, such as communication breakdowns and delays in completing projects. Some customers have reported difficulty in getting a response from the office or feeling abandoned during the project. These issues are worth noting, but they do not seem to be a common problem for the business.One of the most significant issues that arose was with a customer who reported being left with a pool that had scaling and corrosion issues due to poor maintenance. The business responded by stating that the customer was not following proper chemistry and maintenance procedures, which led to the issues. While this may be true, it is still a concern that the business did not do more to educate the customer on proper maintenance procedures.Another issue that arose was with a customer who reported feeling abandoned during their project and being left with a pool that had issues with the grout. The business responded by stating that they were dealing with a large number of projects during the height of the pandemic and that the customer's project was not a priority. While this may be true, it is still a concern that the business did not do more to communicate with the customer and keep them informed about the status of their project.Overall, the business seems to have a strong commitment to customer satisfaction and quality of work, but there are some issues that have arisen in the past that are worth noting. With some improvements in communication and customer service, the business could potentially achieve an even higher rating.
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