This bank provides excellent customer service, as evident from the numerous reviews praising the professionalism and friendliness of their staff, particularly Mark Cooper. The team's dedication to helping clients with their financial needs is outstanding, making the process smooth and efficient. The bank's working hours are also convenient, allowing customers to visit during extended hours on certain days of the week.However, some customers have mentioned that the branch can get busy, and there may be a slight delay in processing certain transactions. It's also worth noting that the branch is closed on Thursdays, which might be a drawback for some customers.Overall, Trustco Bank seems to be a reliable option for individuals seeking a personal and professional banking experience. The bank's commitment to customer satisfaction and its competitive pricing make it a great choice for those looking for a trustworthy financial institution.Highlighted issue: Branch is closed on Thursdays.