Tampa Bay
Trulieve Tampa Hillsborough Dispensary
2.74
2.74
Overview
Trulieve is a leading provider in medical and recreational cannabis and CBD products. Visit our website or one of our 180+ cannabis dispensaries
Features
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
Quick visit
Identifies as women-owned
Identifies as women-owned
In-store pickup
In-store shopping
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Pricing
Innovativeness
Quality
Overall
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The Trulieve store on Hillsborough Avenue is a well-established location with a decent reputation. While the prices are quite reasonable, the quality of products seems to be inconsistent, with some customers reporting issues with their orders. The store's innovativeness is somewhat above average, with a good selection of products and a user-friendly app. However, the customer service has been a major letdown for some patrons, with long wait times and unhelpful staff. One customer even reported being overcharged for their order. Overall, the store could benefit from improving its quality control and customer service.The store's accessibility features, such as wheelchair-accessible parking, entrance, and restroom, are a plus. The fact that it's LGBTQ+ friendly and identifies as women-owned is also commendable. However, some customers have reported issues with communication, including delayed text notifications and unresponsiveness from customer service.One customer had a particularly poor experience with a delivery driver who failed to show up on multiple occasions. Another customer was overcharged for their order and had to wait an hour to receive their change. These issues highlight the need for Trulieve to improve its communication and customer service skills.Despite these issues, the store has a loyal customer base, with many patrons praising the friendly and knowledgeable staff. The selection of products is good, and the store's deals and discounts are attractive. However, the store's reputation could be improved by addressing the customer service issues and ensuring that all customers receive a consistent and satisfactory experience.Issues highlighted in this review:* Inconsistent quality of products* Poor customer service, including long wait times and unhelpful staff* Communication issues, including delayed text notifications and unresponsiveness from customer service* Overcharging for orders* Delivery issues, including drivers failing to show up on multiple occasions
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