This Trulieve location has been praised for its great customer service, with many reviewers mentioning friendly and knowledgeable staff, particularly Sam, Katie, and Andrew. They also appreciate the fast service, clean store, and good product selection. However, some reviewers have experienced issues with long wait times, disorganization, and inconsistent inventory.
There is a concern about the store's ability to handle a high volume of customers, with some reviewers experiencing long wait times and feeling rushed. Additionally, there have been instances of staff being dismissive and unfriendly, which has left a negative impression on some customers.
The store's rewards system has been criticized for being difficult to use and not providing enough value for customers. Some reviewers have mentioned that the system clears after six months of inactivity, which can be frustrating for customers who have accumulated points but don't use them within that time frame.
Despite these issues, the majority of reviewers have had positive experiences at this Trulieve location and appreciate the efforts of the staff to provide good customer service. With some improvements to staffing, organization, and the rewards system, this location has the potential to become an excellent option for customers.