Tampa Bay
Truist - ATM
ATM
39.07
39.07
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This location is a financial service provider, specifically an ATM, located on Lakeland Highlands Rd Road in Lakeland City. The contact information is available, including a phone number and a website link. The description mentions Danny Ott, a mortgage loan officer in Sterling, VA, but it is unclear how this relates to the ATM services.The accessibility features are wheelchair accessible, with both a parking lot and entrance being wheelchair accessible. The co-branding is with Truist - ATM, and the working hours appear to be 24/7, but this may not be accurate.The client feedbacks are overwhelmingly negative, with several issues reported. The most common issue is slow service, with one client reporting having to wait over 20 minutes to get help in the drive-through. Another issue is the bank's inability to handle fraud on customers' accounts, with multiple clients reporting instances of fraud and poor customer service when trying to resolve the issues.There is no clear understanding of why the bank is unable to provide basic services such as change for cash without requiring the customer to be a bank holder. This seems to be an illogical policy that has been experienced by multiple clients.Overall, the quality of service appears to be very poor, with slow service and a lack of customer care being major issues. The pricing is the only aspect that receives high marks, but this is not enough to outweigh the many problems reported by clients.
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