Tampa Bay
Truist
50.92
50.92
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
On-site parking
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Overall
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This bank seems to have a decent location, as it is wheelchair accessible and has on-site parking. However, the customer service has been a major issue for many people. Some have experienced long waits, rude staff, and even aggressive behavior from other customers, such as an off-leash dog chasing them inside the bank. On the other hand, there are some positive reviews mentioning friendly and helpful staff. However, it's essential to note that the bank has undergone significant changes after the rebrand, and many customers have expressed frustration with the new management and services.One major issue that has been consistently reported is the bank's inability to resolve fraudulent transactions and hacker incidents in a timely and satisfactory manner. Some customers have had to wait for months and jump through hoops to get their issues resolved.Overall, the quality of service at this bank is hit-or-miss, and it seems to be a place where customers may experience a range of emotions, from satisfaction to frustration.A lack of consistency and accountability has left many customers feeling dissatisfied and frustrated with the bank's inability to address issues in a timely and professional manner. The bank's reputation has taken a hit, with many customers warning others to avoid doing business with them.
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