Tampa Bay
Truist
74.92
74.92
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location is a mixed bag. It's located in a decent area, and the staff is generally friendly and helpful, with some standout bankers who truly care about their customers. However, the bank's systems and processes often seem outdated, leading to frustrating experiences for many customers. It's also worth noting that the bank has struggled with issues related to customer service, with some reviewers complaining about being put on hold for extended periods or being unable to get assistance from bank staff.Despite these issues, the bank has some positives. The location is wheelchair accessible, and the bank's fraud department is reportedly easy to work with when issues arise. Some customers have also praised the bank's willingness to work with them to resolve problems and address concerns.However, the bank's customer service can be spotty at best. Some reviewers have complained about being treated poorly by bank staff, or being given conflicting information about their accounts. It's also worth noting that the bank has struggled with issues related to security, with some reviewers complaining about being unable to access their accounts or experiencing issues with online banking.Overall, this location is a good choice for customers who value a personal touch and are willing to work with the bank to resolve any issues that arise. However, customers who prioritize speed and efficiency may want to look elsewhere.
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