Tampa Bay
Truist
36.36
36.36
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Quality
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This location has its fair share of mixed reviews. While some customers have had positive experiences, others have been less than satisfied. One customer praised Jessica LaBranche, an exceptional employee who went above and beyond to assist with a checking account problem. Another customer commended the friendly and helpful staff, including Teresa and Rob, who have been mainstays at the branch. However, several customers have reported issues with the ATM, including deposit problems and system failures. Some have also expressed frustration with long wait times and unhelpful customer service. Additionally, a few customers have reported negative experiences with specific employees, including one who was unwelcoming and rude. It seems that the bank has struggled with communication and customer service, with some customers feeling like their deposits are being held unfairly and others experiencing difficulties with phone calls and online services. Despite these issues, the bank appears to have made efforts to provide helpful and friendly service, as evidenced by the praise from some customers.
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