Tampa Bay
Truist
58.74
58.74
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Quality
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This location of Truist Bank seems to be having issues with customer service. Many reviewers have mentioned waiting for long periods of time to be helped, and some have reported being treated rudely by staff. The ATM is also frequently out of order, which is frustrating for customers. On the other hand, some reviewers have had positive experiences with friendly and helpful staff. However, the overall quality of service seems to be a major concern. Pricing information was not available. The bank appears to be somewhat innovative in terms of technology, but this aspect was not highlighted in the reviews.The bank's working hours seem to be a bit restrictive, only open from 9:00 AM to 5:00 PM on weekdays, and not at all on weekends. This may not be convenient for customers who need to do banking during non-traditional hours.One issue that stands out is the consistent reports of poor customer service, including long wait times and rude staff. This suggests that the bank may need to work on improving the quality of service it provides to customers.The bank's accessibility features are a positive aspect, with a wheelchair-accessible parking lot available for customers. However, this is not enough to offset the other issues mentioned in the reviews.
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