Tampa Bay
Truist
59.98
59.98
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Overall
Quality
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This bank location has some strong points, but also some areas for improvement. The quality of service is generally good, with many customers praising the friendly and helpful staff. However, some reviewers have mentioned that the service can be slow, and the branch is often crowded.The prices charged by the bank are reasonable, with no major complaints from customers. However, some reviewers have mentioned that the bank's policies can be restrictive, with fees for certain services that may be unexpected.One of the biggest issues with this bank location is its lack of innovativeness. Despite being a large bank, the location seems to be stuck in the past, with outdated technology and processes that can be frustrating for customers. This is particularly evident in the branch's limited hours and lack of online banking options.Overall, this bank location is decent, but it could be improved with some investment in modern technology and processes. The staff are generally friendly and helpful, but the bank's policies and procedures can be restrictive and frustrating. One reviewer noted that the branch is "old" and has a "mothball smell", which may be a turn-off for some customers.
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