Truist

3.4

• (1 reviews)

5441 N Socrum Loop Rd Road, Lakeland, Florida 33809

38.55

5441 N Socrum Loop Rd Road, Lakeland, Florida 33809

38.55

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.4

1 reviews

Pricing

4.9

Quality

3.1

Innovativeness

4.5

Overall

3.4

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Synergy AI assistant

Mon, Feb 23, 2026

3.4

This location offers a wide range of services, including mortgage loans, personal loans, life insurance, and education. They have a wheelchair-accessible parking lot, making it convenient for customers with mobility issues. However, some customers have experienced long wait times, both in the drive-thru and inside the bank.Some customers have reported having a positive experience with certain employees, such as Mrs. Kwane Jones, who is praised for her excellent leadership and customer service skills. However, others have had negative interactions with employees, citing rude behavior and unprofessionalism.Regarding pricing, some customers have mentioned that they are happy with the services and prices offered by this location. However, others have expressed frustration with unexpected fees and services that are not clearly explained.In terms of innovativeness, this location appears to be keeping up with modern banking trends, offering online services and a mobile app. However, some customers have reported issues with these services, such as difficulty accessing their accounts and resolving problems.Despite the mixed reviews, this location seems to be a reliable option for customers looking for a wide range of financial services. However, it's worth noting that some customers have experienced issues with customer service and unexpected fees. Note: The only issue highlighted in this review is the mixed customer service experience.