Tampa Bay
Truist
39.07
39.07
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Overall
Quality
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This location is a mixed bag, but overall, it seems to be a disappointing experience for many customers. The quality of service is a major concern, with several reviews mentioning rude staff, long wait times, and a general lack of helpfulness. Some customers have had issues with the app, such as it not working on their new phone, while others have had problems with customer service, including being hung up on or treated poorly on the phone. There have also been issues with the banking process itself, including difficulties with making transactions and closing accounts. On the positive side, a few customers have had good experiences with the staff, citing friendliness and helpfulness. However, these positive reviews are vastly outnumbered by the negative ones. It's worth noting that there have been some issues with the bank's technology, including the app and online banking system. The pricing of services and products is not mentioned in the reviews, so it's unclear how the bank's pricing compares to other banks. As for innovativeness, there is no information available in the reviews. The location's accessibility features, such as a wheelchair-accessible parking lot, are a positive aspect. However, the issues with customer service and the banking process are a major concern.
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